Technology Support Specialist - Service Desk (Fixed-Term)
Core
Deliver end-to-end technical and audiovisual support to customers and staff, ensuring incidents and service requests are resolved within service level objectives for the Museum of Exploration.
Role type
Tier 1 IT Service Desk Specialist
Builds
Resolves technology and AV issues, manages user access requests, and supports service management workflows for the Museum of Exploration.
Domain
Non-profit / Museum operations / IT Support
Deliverable
client delivery
Required skills
Troubleshooting, incident management, customer service, access management, knowledge base development, shift work adaptability
Preferred skills
ITIL certification, ServiceNow or Jira Service Management experience, non-profit or media industry experience
Technologies
Microsoft, Apple, Android, Google Workspace, Wrike, Jira Work Management, ServiceNow, Jira Service Management
Responsibilities
Troubleshoot and resolve technology and audiovisual problems via phone, web, and in-person; process and fulfill service requests for user/group access; participate in IT service management strategy and workflow changes; provide audiovisual support in meeting rooms.
Seniority
Individual Contributor, 2+ years experience