Sr. Customer Service Representative
Core
Monitors all aspects of customer service to ensure customers are retained, satisfied, and their needs are fulfilled.
Role type
Senior Customer Service Representative with supervisory responsibilities
Builds
Customer satisfaction and operational efficiency in warehousing and distribution logistics
Domain
Logistics and Supply Chain
Deliverable
dashboards & analysis
Required skills
Customer service, Written communication, Ethics, Dependability, Interpersonal skills, Oral communication, Process improvement, Operational oversight
Responsibilities
Monitor customer expectations and service level KPIs, oversee office functions, support operations, serve as backup for other positions, design and implement improved processes or operational policies, recommend changes to products or services to fulfill customer needs
Seniority
Senior, supervisory