ZIMLog Customer Service Supervisor
Core
Oversee end-to-end shipment flow operations (D2D, port-to-door, door-to-port) and act as the focal point for key customers and escalation for the operations team.
Role type
Customer Service Supervisor
Builds
Shipment flow operations and operational improvements
Domain
Freight forwarding / Logistics
Deliverable
dashboards & analysis
Required skills
Operations management, Supplier management, People management, Freight forwarding market knowledge, KPI monitoring, Report creation, Creative problem solving
Preferred skills
MBA, Post-graduate degree
Technologies
Freight forwarding systems
Responsibilities
Oversee end-to-end shipment flow operations, Initiate process improvements, Act as focal point for key customers, Serve as main escalation point for operations team, Liaise with Head Office to monitor KPIs, Overcome daily operational obstacles, Lead team improvements, Create and present periodic reports to GM and Head Office, Support ad-hoc projects
Seniority
Mid-level, hands-on supervisor