Shift Manager Outbound (m/w/d)
Core
Responsible for daily operations within the outbound department to ensure all activities are completed and Service Level Agreements with customers are met.
Role type
Shift Manager (Outbound Logistics)
Builds
Outbound logistics operations and customer service delivery
Domain
Logistics / Supply Chain
Required skills
Process management, KPI tracking, ISO standards compliance, WMS and SAP knowledge, MS Office, Change management, Talent development, Performance management, Conflict resolution, Shift scheduling
Preferred skills
Customer service processes understanding, Continuous improvement methodologies, Leadership experience
Technologies
WMS, SAP, MS Office (Word, Excel, Outlook, PowerPoint)
Responsibilities
Ensure daily operations and SLA compliance, Drive continuous improvement initiatives, Develop talent and conduct performance reviews, Coach supervisors on employee issues, Foster a customer-oriented approach, Manage shift schedules
Seniority
Mid-level, hands-on management
