Sr Customer Care Specialist (Manheim)
Core
Resolve client needs, maintain client records, and provide best-in-class service for automotive auction and logistics clients.
Role type
Senior individual contributor customer care specialist
Builds
Client relationships and accurate transaction documentation
Domain
Automotive auction and logistics
Deliverable
client delivery
Required skills
customer service, Salesforce, outbound calling, client onboarding guidance, multi-tasking, oral and written communications
Preferred skills
auction knowledge, logistics/transportation knowledge
Responsibilities
Resolve client needs using knowledge base, maintain client records and documentation, manage high volume of tasks, identify client needs and provide solutions, assist with onboarding process, perform outbound client calls, communicate client-facing tool usage
Seniority
Senior, individual contributor