Technical Customer Care Specialist I (XTIME)
RemoteNo visa sponsorship
Core
Provides technical customer support and troubleshooting for the Cox Automotive suite of products via phone, email, and chat.
Role type
Technical Customer Care Specialist
Builds
Customer satisfaction and resolution for automotive industry clients
Domain
Automotive / Customer Support
Deliverable
client delivery
Required skills
Troubleshooting, CRM case logging, communication, problem-solving, attention to detail
Preferred skills
Salesforce experience, Genesys Pure Cloud experience, automotive industry knowledge
Responsibilities
Resolve application and product issues, handle routine customer questions, provide technical support to resolution, log customer information in CRM, facilitate communication with other departments, provide follow-up on issue status
