Technical Customer Care Specialist I (Dealertrack FI)
Core
Provide technical support and troubleshooting for Dealertrack FI customers via phone, email, and chat to resolve application and product issues.
Role type
Entry-level technical customer care specialist (IC)
Builds
Customer satisfaction and issue resolution for Dealertrack FI products
Domain
Automotive software / Dealer management systems
Deliverable
client delivery
Required skills
Troubleshooting, documentation, CRM case logging, stakeholder communication, follow-up management
Preferred skills
Salesforce experience, Genesys Pure Cloud experience, automotive industry knowledge
Responsibilities
Resolve application and product issues via phone/email/chat, log customer information in CRM, facilitate communication with other departments, provide follow-up on issue status
Seniority
Entry-level, <2 years experience
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