Automotive Technician Support and Training Specialist - English and Spanish speaking
Core
Provide technical hotline support and deliver training for aftermarket automotive products to customers in the USA and Canada.
Role type
Technical Support and Training Specialist
Builds
Training materials, videos, and documentation for aftermarket products
Domain
Automotive aftermarket / Electronics
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Troubleshooting and diagnostic methods, Technical training delivery, Customer support via phone/email, Trade show participation, Technical documentation creation, Video recording, Product roadmap prioritization, Voice of Customer analysis, Industry networking
Preferred skills
Coaching or education experience, Automotive aftermarket knowledge, Tire industry knowledge, Auto repair environment knowledge
Technologies
Microsoft Office (Outlook, Word, PowerPoint, Excel), Mobile apps, E-training platforms
Responsibilities
Provide technical support via telephone, email, and in-person; Deliver onsite and online training sessions; Attend and participate in trade shows; Create and translate educational content; Support Engineering with research and performance testing; Translate customer insights into product roadmaps; Document customer communications
Seniority
Individual Contributor, mid-level