Lead Business Service Specialist
Core
Deliver senior-level operational and administrative support with a focus on workplace hospitality, customer experience, and service delivery for employees and visitors.
Role type
Lead Business Services Specialist (Senior IC)
Builds
High-quality, service-oriented workplace environment
Domain
Corporate facilities and workplace operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Budget tracking (CapEx/OpEx/LRP), Vendor coordination, Incident management systems, Microsoft Office (Word, PowerPoint, Excel), Space planning, Event coordination, Accounts Payable processes
Preferred skills
Property management, Facilities management, Hospitality industry experience, Event program support
Technologies
Incident Workplace Management Systems, Microsoft Office Suite, Accounts Payable software
Responsibilities
Serve as a roving point of contact to identify and resolve service issues; Coordinate meetings, events, and workplace activities; Manage work order/ticketing systems and vendor records; Process invoices, purchase orders, and payments; Conduct facility walkthroughs to identify and resolve issues; Support space planning and employee moves.
Seniority
Senior, hands-on IC
