Client Implementation Specialist II, Cox Business
Core
Coordinate Cox Business customer orders and projects end-to-end, converting sales input into accurate system orders for new installs, upgrades, and transfers.
Role type
Client Implementation Specialist (Order Management)
Builds
Customer service orders and project coordination for Cox Business
Domain
Telecommunications / Customer Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Order coordination, data entry, system documentation, scheduling, verification of service codes and pricing, customer service, Microsoft Word and Excel proficiency
Preferred skills
Telecommunications industry experience, knowledge of ICOMS and OMS systems
Responsibilities
Coordinate customer projects (new, upgrade, downgrade, transfer), partner with sales to translate requirements into orders, ensure documentation accuracy in systems, act as liaison between sales, engineering, and field partners, verify service codes and pricing, provide high-touch customer support
Seniority
Individual Contributor, 2+ years experience
