Circuit Provisioning Engineer
Core
Initiating and completing orders to RespOrg/port, route, and provision inbound number services (local and toll-free) to the NICE inContact network through internal and external carrier systems.
Role type
Circuit Provisioning Engineer (Individual Contributor)
Builds
Inbound number services (local and toll-free) for global markets
Domain
Telecommunications / Customer Experience Technology
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Order management (MACDs), SLA adherence, technical documentation, customer communication, carrier coordination, discrepancy resolution
Preferred skills
None stated
Technologies
Carrier systems, order queuing systems
Responsibilities
Manage move, add, change, and disconnection orders (MACDs) within queues; monitor orders for completeness and accuracy; handle routine and escalated orders to meet SLAs; participate in customer go-live activities and hot-cut operations; contact customers and partners to resolve discrepancies; attend meetings and training; back up team members
Seniority
Entry-level to Mid-level, hands-on IC