Manager, Fleet Client Services
Core
Lead and manage a portfolio of Fleet Maintenance clients to drive revenue, retention, and operational efficiency while overseeing a scheduling team.
Role type
Manager, Fleet Client Services
Builds
Fleet maintenance service accounts and client relationships
Domain
Automotive / Fleet Maintenance
Deliverable
client delivery
Required skills
account management, client engagement, team leadership, strategic reporting, revenue growth, customer retention, sales target achievement, business analysis, negotiation, problem-solving
Preferred skills
fleet or automobile industry experience, relationship building, consulting, executive presence
Technologies
Cox Automotive suite of products and services
Responsibilities
Manage and grow a portfolio of Fleet Maintenance clients; lead and direct the scheduling team to optimize work volumes; act as escalation point for complex customer issues; meet revenue and customer churn goals; build and maintain client relationships; evaluate growth opportunities based on market trends; partner with Sales teams to maximize client value; monitor client and competitor activity; identify and turnaround 'at risk' clients; attend customer meetings as a management representative.
Seniority
Manager, people leader