Campus Support Specialist I (Fresno Center, Fresno, CA)
Core
On-site support for students and prospective students, providing administrative support for academic advising, financial aid, and student accounts.
Role type
Campus Support Specialist
Builds
Student enrollment and retention processes
Domain
Higher Education
Deliverable
dashboards & analysis
Required skills
Customer service, database management, event coordination, record keeping, case management, process improvement, attendance management, facility readiness, Microsoft Office proficiency
Preferred skills
Higher education experience, technology-driven enterprise experience, Bachelor's degree
Responsibilities
Handle phone calls, in-person walk-ins, and emails from prospective students; Organize and input information into databases; Plan and coordinate events; Update and analyze attendance rosters; Ensure classroom and facility readiness; Provide direct support and case management to students navigating academic and personal challenges.
Seniority
Individual Contributor, Entry to Mid-level