Advising Support, CSU Online
Core
Provide high-engagement administrative support to non-degree and degree-seeking learners in online credit-bearing coursework, assisting with registration, onboarding, and navigation of university systems.
Role type
Administrative Professional (Academic Advising)
Builds
Online learning pathways and learner success metrics
Domain
Higher Education / Online Learning
Deliverable
dashboards & analysis
Required skills
Student information systems, CRM, Learning management systems, Data tracking, Written communication, Multi-tasking
Preferred skills
College/university setting experience, Distance learning support, Salesforce, Canvas, Banner, EAB Navigate
Responsibilities
Welcome and support newly registered learners with registration and next steps; Prepare learners for online coursework via system setup and policy guidance; Connect learners with academic resources for prerequisites; Support orientation for newly admitted undergraduate learners; Manage and respond to Salesforce cases and team email inboxes; Track data related to transfer evaluations and learner retention.
Seniority
Entry-level to Mid-level