IT Support Services II
Core
Provide advanced technical support and customer service for faculty, staff, and students, serving as a key point of contact for IT Service delivery.
Role type
Senior IT Support Specialist (Endpoint, Network, A/V)
Builds
Endpoint computing solutions, classroom technologies, and network connectivity for a university environment.
Domain
Higher Education / IT Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Windows/MacOS/Linux troubleshooting, hardware installation and configuration, network diagnostics, A/V setup and troubleshooting, user documentation, vendor coordination
Preferred skills
IT Helpdesk experience in education, Microsoft Office 365 support, A/V support experience
Technologies
Microsoft System Center, Windows, MacOS, Linux, Microsoft Office 365
Responsibilities
Provide first-level technical assistance and troubleshooting for operating systems, software, and peripherals; Install, configure, and upgrade computers and peripherals; Perform diagnostics to isolate and resolve network issues; Provide first-tier audiovisual (A/V) support for classrooms and meetings; Educate users on technologies and create documentation; Collaborate with vendors and stakeholders to support specialized software systems in hospital and laboratory environments.
Seniority
Mid-level, hands-on IC