IT Support Services II
Core
Provide advanced technical support, customer service, and IT service delivery for faculty, staff, and students at a veterinary medicine and biomedical sciences college.
Role type
Senior IT Support Specialist (Endpoint, Network, A/V)
Builds
Endpoint computing solutions, classroom technologies, network connectivity, and A/V setups for clinical and research environments.
Domain
Higher Education / Healthcare & Research
Required skills
Windows/MacOS/Linux troubleshooting, hardware installation and configuration, network diagnostics and cabling, A/V setup and troubleshooting, incident documentation, user education, vendor coordination
Preferred skills
IT Helpdesk experience in education, 4+ years Windows/MacOS support, Microsoft Office 365, A/V support
Technologies
Windows, MacOS, Linux, Microsoft System Center, Microsoft Office 365, VPN, wired/wireless networks
Responsibilities
Provide first-level technical assistance and troubleshooting for operating systems, software, and peripherals; Install, configure, and upgrade computers and peripherals; Perform diagnostics to isolate and resolve network issues; Provide first-tier audiovisual (A/V) support for classrooms and meetings; Educate users on technologies and create documentation; Collaborate with vendors and stakeholders to support specialized software systems in hospital and laboratory environments.
Seniority
Mid-level, hands-on IC
