Customer Support & Specials Carpets Manager
Core
Leading the Specials Department and Customer Support teams to execute custom carpet projects and ensure high service levels for clients and sales networks.
Role type
Manager, Customer Support & Specials Carpets
Builds
Custom carpet projects (specials) and customer support services
Domain
Flooring industry (carpets, sports floors), international B2B
Deliverable
client delivery
Required skills
Team leadership and coaching, project prioritization and planning, risk analysis, stakeholder communication, KPI and SLA management, cost control and budget monitoring, process improvement
Preferred skills
Experience in customer support or similar management roles, ability to motivate teams, adaptability to change
Technologies
None stated
Responsibilities
Lead the Specials Department and Customer Support teams, ensure projects are executed according to agreements, monitor KPIs and SLAs, optimize processes and costs, manage stakeholder communication, report on performance and budget
Seniority
Manager, hands-on leadership