Supplemental Health Customer Service Team Lead
Core
Lead and support a team of customer service representatives handling supplemental health claims and inquiries.
Role type
Customer Service Team Lead
Builds
Customer service operations for supplemental health products
Domain
Insurance / Supplemental Health
Deliverable
client delivery
Required skills
Training and mentoring, process improvement, escalation management, metrics reporting, policy interpretation, scheduling
Preferred skills
Leadership, multi-tasking, complex problem solving
Technologies
None stated
Responsibilities
Train and support customer service representatives, handle escalated calls, manage department metrics and scheduling, implement process improvements, represent department on projects
Seniority
Individual Contributor, Lead
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