Manager pôle applicatif H/F
Core
Managing a functional support team of 4 analysts to ensure operational continuity of IT systems and provide support to internal users and partners across business domains like Supply Chain and Commerce.
Role type
Operational Manager (Functional Support)
Builds
IT service continuity and user support processes
Domain
IT Services / Functional Support
Deliverable
client delivery
Required skills
Team management, incident analysis and resolution, SLA compliance, process improvement, stakeholder communication, performance tracking
Preferred skills
Multi-domain experience (Supply Chain, Commerce), leadership, autonomy
Responsibilities
Lead and coach a team of 4 functional support analysts, manage and prioritize ticket handling, monitor team performance metrics, facilitate team meetings and training, act as liaison between support team and business units, participate in IT governance committees, handle incident escalation, contribute to knowledge base and process documentation.
Seniority
Manager, hands-on leadership
