Teamleider klantenservice, IKEA Delft Store, full-time
Core
Leading the Customer Experience team (Easy Buying, Checkouts & Shopping Experience) to drive sales growth and ensure a positive, efficient shopping journey for customers at IKEA Delft.
Role type
Customer Service Team Leader
Builds
Customer relationships and efficient store operations
Domain
Retail / Furniture
Deliverable
product features
Required skills
Team leadership, coaching, KPI analysis, root cause analysis, prioritization, adaptability, high-pressure environment management
Preferred skills
Experience in leadership, strong drive for development
Technologies
IKEA tools
Responsibilities
Create and maintain long-term customer relationships, coach and support co-workers, analyze KPIs to improve routines, resolve common customer complaints, ensure 'first time right' execution
Seniority
Individual Contributor, Team Lead
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