Lead Renewal Specialist
Core
Managing and driving customer renewals through proactive engagement, strategic prioritization, and collaboration with sales to ensure customer happiness and minimize churn.
Role type
Senior IC customer success specialist (renewals)
Builds
Customer retention and revenue growth for education technology products
Domain
Education technology (EdTech) / SaaS
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
CRM management, pipeline tracking, data accuracy, prioritization, cross-functional collaboration, customer communication, product knowledge acquisition
Preferred skills
Renewals/account management experience, education/publishing/SaaS background, sales process familiarity
Responsibilities
Manage renewal pipeline in CRM, maintain customer interaction logs, prioritize high-value renewals, conduct monthly sales syncs, manage high-volume inbox, attend regional meetings, identify expansion opportunities, track customer activity for reporting
Seniority
Mid-level, hands-on IC