IT Technology Enablement Specialist
Core
Senior-level IT specialist providing white-glove technology support to the Executive Leadership Team and delivering enterprise-wide training on Microsoft 365 and productivity tools.
Role type
Senior IC IT Technology Enablement Specialist
Builds
Executive technology experience, training programs, and productivity workflows for Microsoft 365
Domain
Enterprise IT / Digital Workplace / Microsoft 365
Deliverable
client delivery
Required skills
Microsoft 365 (Outlook, Teams, OneDrive, SharePoint, Copilot), Windows and macOS support, executive technology support, training design and delivery, complex issue troubleshooting, proactive problem-solving
Preferred skills
AI-assisted productivity tools, security and compliance in regulated environments, change management frameworks (ADKAR, Prosci), Power Automate, SharePoint customization
Technologies
Microsoft 365, Outlook, Teams, OneDrive, SharePoint, Copilot, Power Automate, Windows, macOS
Responsibilities
Provide concierge-level end-to-end IT support to the Executive Leadership Team; troubleshoot and resolve complex issues across devices and collaboration tools; design and deliver training sessions and practical guidance on Microsoft 365; develop reusable training materials and best-practice content; identify opportunities to enhance executive productivity using AI and tool optimization; partner with IT, Security, and Business teams to align training with organizational standards.
Seniority
Senior, hands-on IC
