Remote Customer Technical Support Representative, Monday - Friday, 11am – 7pm EST
Core
Provide live and non-live technical support for Cengage's digital educational solutions to customers in an educational environment.
Role type
Customer Technical Support Representative
Builds
Digital educational solutions for students and learners
Domain
Education Technology
Deliverable
client delivery
Required skills
Troubleshooting, Microsoft OS knowledge, Office suite proficiency, browser and mobile device understanding, analytical thinking, ticketing system usage, written and verbal communication
Preferred skills
Technical degree, technical support experience, networking knowledge, call center experience
Technologies
Microsoft operating systems, Office suite, major browsers, mobile devices
Responsibilities
Troubleshoot system requirements issues (OS, browsers, plugins, connectivity), identify issues requiring software development intervention, communicate feature requests, document customer interactions in ticketing system, provide clear directions to customers
Seniority
Entry-level, individual contributor