Associate Customer Support Analyst, New Grad
Core
Provide technical support and product expertise to teachers, students, parents, and school administrators via chat, phone, and email to ensure successful use of IXL's software applications.
Role type
Associate Customer Support Analyst
Builds
Customer success and product adoption for EdTech software
Domain
Education Technology (EdTech)
Deliverable
client delivery
Required skills
troubleshooting, product documentation, bug reporting, customer feedback analysis, critical thinking, problem-solving, task prioritization
Preferred skills
teaching or tutoring experience, corporate customer-facing experience
Technologies
IXL.com, chat support platforms, phone systems, email support tools
Responsibilities
Explain software solutions to customers, troubleshoot and replicate software issues, create and maintain product documentation, gather customer feedback and feature requests
Seniority
Entry-level, new graduate