Collections Specialist
Core
Contact delinquent US-based clients via phone and email to negotiate payment plans, resolve billing inquiries, and optimize accounts to ensure timely payments.
Role type
Collections Specialist (Bilingual)
Builds
Cash flow and payment resolution for US-based nonprofit, corporate, and foundation clients
Domain
Social good technology / Nonprofit management software
Deliverable
client delivery
Required skills
Bilingual English/Spanish, negotiation, account analysis, documentation, report generation, time management
Preferred skills
Salesforce, HighRadius, WorkDay Financials
Responsibilities
Engage US customers to discuss overdue balances and facilitate payment resolution; Investigate and resolve contract, billing, and payment inquiries; Execute collections strategies aligned with company policies; Partner with internal teams to resolve account issues; Document customer commitments and account activity; Generate and analyze collections reports; Communicate account-level risks to management.
Seniority
Individual Contributor