Customer Service Representative
Core
Process inbound calls for third-party clients to handle claims and project inquiries, ensuring high customer satisfaction.
Role type
Customer Service Representative (Call Center)
Builds
Client project support and claims administration
Domain
Business Process Outsourcing / Language Services
Deliverable
client delivery
Required skills
inbound call handling, customer service, problem solving, time management, multitasking, computer literacy, documentation, empathy, professional phone etiquette
Responsibilities
Answer incoming calls for various cases and projects, communicate effectively to address customer needs and solve problems, document all calls according to policy, handle escalated calls with professionalism, adhere to attendance and shift requirements, attend scheduled training
Seniority
Entry-level to Individual Contributor