Casualty Claims Intake Representative I
Core
Initial point of contact for recording and triaging safety-related events (Casualty, Workers' Compensation, Final Mile), gathering claim details, and initiating actions to mitigate financial exposure.
Role type
Entry-level claims intake representative
Builds
Accurate event records and initial claim assessments
Domain
Insurance / Transportation Safety
Deliverable
client delivery
Required skills
Call handling, claim assessment, documentation, stakeholder coordination, litigation data preservation, trend analysis
Preferred skills
Call center experience, insurance industry knowledge
Technologies
GPS data systems, onboard video systems, public databases, social media monitoring tools
Responsibilities
Field and process incoming calls/emails regarding safety events; assess initial financial exposure; coordinate drug tests and retain field adjusters; preserve litigation data (GPS, video, media reports); de-escalate complex claimant situations; provide investigative support to claims examiners.
Seniority
Entry-level, hands-on IC