Casualty Claims Intake Representative I
Core
Recording and triaging safety-related events for Casualty, Workers' Compensation, and Final Mile claims; serving as the initial point of contact to gather details, verify information, and initiate appropriate actions.
Role type
Entry-level claims intake representative
Builds
Accurate claim records and initial assessments for insurance carriers
Domain
Insurance / Transportation / Logistics
Deliverable
client delivery
Required skills
Fielding and processing incoming calls, emails, and notifications; assessing initial financial exposure; coordinating independent field adjusters; conducting drug test coordination; performing litigation preservation (data location, assessment, storage); analyzing trends; de-escalating complex situations; providing process feedback
Preferred skills
Call center experience; Insurance industry experience
Technologies
GPS data systems; onboard video data systems; public databases; social media monitoring tools
Responsibilities
Field and process incoming notifications to create accurate event records; assess collected information to determine course of action and mitigate financial exposure; coordinate with claimants, adjusters, and legal teams; initiate litigation preservation processes; provide investigative support to claims examiners; participate in training and development
Seniority
Entry-level, supervised IC