Customer Service Representative
Core
Process inbound calls for third-party clients to handle billing inquiries, technical support for mobile devices, and general customer questions.
Role type
Customer Service Representative (Technical Support)
Builds
Customer satisfaction and resolution for wireless service clients
Domain
Telecommunications / Customer Support
Deliverable
client delivery
Required skills
inbound call handling, mobile device troubleshooting, billing support, data entry, script adherence, PCI compliance awareness, basic computer navigation
Preferred skills
experience with challenging customers, schedule flexibility
Technologies
Teams, Outlook
Responsibilities
Answer inbound calls regarding billing and technical support; Troubleshoot mobile phone issues including SIM card changes, app downloads, and contact management; Perform data entry and look-up tasks; Ensure PCI compliance and follow company scripts and processes.
