Customer Care Associate I
Core
Answer inbound calls from customers and retail partners to resolve payment issues, answer product usage questions, and manage escalated inquiries.
Role type
Customer Care Associate (Call Center)
Builds
Customer support interactions for a fintech platform offering pay-over-time and credit cards
Domain
Financial Technology (Fintech)
Deliverable
client delivery
Required skills
Call center experience, customer service, troubleshooting, multitasking, attention to detail, high-volume call handling
Preferred skills
Collections experience, B2B and B2C experience
Technologies
Sunbit systems, mobile devices with biometric authentication (FaceID/Fingerprint)
Responsibilities
Answer 70-100 inbound calls daily, troubleshoot customer account issues, follow scripts to handle various situations, follow up with customers and retail partners, manage escalated calls with professionalism
Seniority
Entry-level to Junior (via careerplan.io/jobs/37-001-33-370-customer-care-associate-i-at-sunbit)
