MCL Operations Specialist
Core
Execute standardized customer service, case management, and order handling processes to ensure timely and accurate resolution of customer requests.
Role type
Operations Specialist (Customer Service & Order Management)
Builds
Customer service cases, order records, and operational transaction logs
Domain
Logistics / Supply Chain Operations
Deliverable
dashboards & analysis
Required skills
Case management, Order processing, Data validation, Contract administration, Dispute resolution, SLA monitoring, SOP adherence, Stakeholder coordination, Report generation, Issue escalation
Preferred skills
MS Excel proficiency, ERP system familiarity, Basic logistics knowledge
Responsibilities
Manage customer service requests via email and case management platforms; Support order creation, validation, and tracking; Handle customer onboarding and data updates; Monitor open cases to meet SLA timelines; Collaborate with internal teams to resolve operational issues; Generate operational reports for performance tracking.
Seniority
Entry-level, supervised IC
