Customer Experience Agent LCL - Buenos Aires
Core
International coordination of LCL (Less than Container Load) shipments, acting as the focal point for clients to ensure visibility and proactive communication throughout the supply chain.
Role type
Senior IC customer experience agent (freight forwarding)
Builds
End-to-end LCL shipment operations for clients
Domain
Logistics / Freight forwarding
Deliverable
client delivery
Required skills
LCL shipment coordination, freight forwarding, customer service, export/import processes, document preparation (Bill of Lading, Commercial Invoice, Packing List, Certificate of Origin), stakeholder management, Microsoft Excel, SAP, CargoWise
Preferred skills
Experience with coloaders, process improvement, complex situation management
Responsibilities
Coordinate international LCL exports and imports, monitor shipments and provide status updates, manage operational exceptions and claims, prepare and track transport documents, collaborate with agents and partners, strengthen client relationships, identify process improvement opportunities
Seniority
Mid-level, hands-on IC