People Operations - Sr. Advisor
Core
First point of contact for employees and leaders to solve HR queries via online, phone, or on-site channels, ensuring a great experience with HR services.
Role type
Senior Individual Contributor HR Operations Advisor
Builds
HR service delivery model, processes, and technology adoption for employees and managers
Domain
Global logistics and supply chain industry
Deliverable
dashboards & analysis
Required skills
HR policy interpretation, HR system administration, Workday proficiency, HR case management, employee lifecycle administration, data quality management, process standardization, conflict resolution, multi-channel communication
Preferred skills
Local labor law knowledge, continuous improvement methodologies, global employee population support
Technologies
Workday, HR case management platforms
Responsibilities
Respond to employee and manager inquiries via HR case management, phone, email, and live chat; Guide users in using self-service tools and HR portals; Manage HR data quality and perform transactions in HR applications; Coordinate onboarding and offboarding processes; Support complex queries with People Partners and functional specialists; Prepare and handle HR documentation; Drive process simplification and standardization initiatives.
Seniority
Senior, hands-on IC