Customer Experience Analyst III
Core
Resolve customer demands via email, phone, Teams, and WhatsApp while tracking import/export shipments and monitoring performance metrics to optimize the customer experience. (via careerplan.io/jobs/R197985-1-customer-experience-analyst-iii-at-maersk)
Role type
Senior Customer Experience Analyst (Logistics)
Builds
Customer support workflows and shipment tracking processes for global logistics operations
Domain
Logistics and Supply Chain
Deliverable
dashboards & analysis
Required skills
Customer service, maritime and land transport knowledge, English (advanced), Microsoft Office, process optimization
Preferred skills
Stakeholder management, global team collaboration
Responsibilities
Act as the focal point for customer inquiries; track import/export shipments in Maersk systems; monitor KPIs, reports, and SLAs; resolve issues related to maritime, land, customs, and Cold Chain services; identify process improvement opportunities; maintain relationships with clients and global support teams.