Customer Service Director
Core
Lead the customer service department to ensure smooth operations and high-quality service delivery, acting as the ultimate point of contact for escalated complaints.
Role type
Senior IC Customer Service Director
Builds
Customer service operations, team performance, and business process improvements
Domain
Logistics / Shipping / Freight Forwarding
Required skills
Team management, performance appraisal, workflow optimization, policy implementation, staffing planning, conflict resolution, data analysis, strategic goal setting
Preferred skills
Project management (PMP), shipping/FF industry experience
Technologies
Microsoft Excel, Microsoft Word, Microsoft Outlook
Responsibilities
Monitor daily department activities and system reports; resolve escalated customer complaints and irregular shipment issues; manage team performance, hiring, and disciplinary actions; implement and improve business processes and policies; establish measurable goals aligned with company values; ensure compliance with company procedures. (via careerplan.io/jobs/72-008-5C-27C-customer-service-director)
Seniority
Senior, hands-on IC