Customer Service Representative
Core
Handle customer enquiries, shipments, and bookings for ZIM's cargo services from release to arrival.
Role type
Customer Service Representative (Logistics)
Builds
Export bookings and customer shipment solutions
Domain
Shipping and logistics
Deliverable
client delivery
Required skills
cargo booking management, documentation coordination, high-volume call handling, e-commerce product support, export booking creation, consultation-based availability assessment
Preferred skills
proactive service mindset, proficiency in Excel and Word
Responsibilities
field incoming customer calls and emails, guide customers through the shipping experience, create and modify export bookings, coordinate documentation solutions, promote e-commerce products (via careerplan.io/jobs/72-008-D4-F6B-customer-service-representative)
Seniority
Junior to Mid-level, hands-on IC