Customer Service Representative
Core
Handle customer inquiries, track shipments, manage bookings, and coordinate with internal teams to resolve logistics issues for clients.
Role type
Customer Service Representative (Logistics/Shipping)
Builds
Shipment tracking updates, booking confirmations, and client communication for a logistics provider.
Domain
Logistics and Shipping
Deliverable
client delivery
Required skills
Track and trace, ETA/cut off confirmation, e-COM queries, document resending, booking creation/amendment/cancellation, SLA monitoring, internal coordination, survey recovery, priority coordination, bottleneck analysis. (via careerplan.io/jobs/72-008-DE-F67-customer-service-representative)
Preferred skills
Experience in global company/Shipping industry, Auto Freight monitoring.
Technologies
Hive system, MS Office, Excel