Ocean customer experience Specialist
Core
Manage customer onboarding, relationships, and cases for the Maersk environment, ensuring efficient service delivery and dispute resolution.
Role type
Customer Experience Specialist
Builds
Customer support services and operational efficiency for onboarded clients
Domain
Global logistics and supply chain
Deliverable
client delivery
Required skills
Customer relationship management, case management, contract and dispute management, MS Office proficiency, German language (B2 level), oral and written communication
Preferred skills
Ability to work in European shifts, independent problem-solving within defined boundaries
Responsibilities
Manage customer onboarding and relationship management, handle case management, perform contract and dispute management, execute administrative and operational tasks
Seniority
Junior to Mid-level, limited job knowledge at hiring with 2+ years experience