Account Manager
Core
Guide clients through partnership stages from proposal to post-sale support, ensuring seamless sales execution and onboarding.
Role type
Account Manager (B2B Client Relationship Management)
Builds
Long-term client relationships and successful account launches
Domain
International B2B services (logistics, supply chain, cross-border e-commerce, transportation)
Deliverable
client delivery
Required skills
Client relationship management, cross-functional coordination, contract and commercial documentation, CRM proficiency, international client communication, retention strategy analysis
Preferred skills
Logistics/supply chain domain knowledge, Mandarin (Chinese) language skills
Technologies
CRM systems, MS Office, Google Workspace
Responsibilities
Partner with Business Development Managers in client acquisition and negotiations; Contribute to preparation of tailored commercial offers and agreements; Provide administrative support for client onboarding; Coordinate communication between clients and internal departments; Support clients with service, pricing, and delivery enquiries; Analyse client activity to shape retention strategies
Seniority
Mid-level, hands-on IC