Customer Experience Consultant
Core
Manage end-to-end logistics operations and customer relationships for a portfolio of clients, ensuring service delivery and commercial growth.
Role type
Customer Experience Consultant (Logistics)
Builds
Reliable, high-quality logistics solutions across multiple transport modes
Domain
Global supply chain and logistics
Deliverable
client delivery
Required skills
Customer relationship management, end-to-end logistics coordination, supply chain process understanding, stakeholder management, service level monitoring, digital solution adoption, continuous improvement, automation identification
Preferred skills
Experience in shipping/transport/logistics, proactive problem-solving, multi-priority management, digitalization interest
Technologies
Digital self-service platforms, automation tools
Responsibilities
Act as primary point of contact for customers, manage shipment lifecycle across transport modes, monitor service performance, resolve customer issues, support digital adoption, lead process improvement initiatives, share customer insights
Seniority
Individual Contributor, mid-level
