Customer Experience Consultant
Core
Manage end-to-end shipment lifecycle and customer experience by identifying issues proactively, building strong relationships, and providing solutions for Maersk customers.
Role type
Customer Experience Consultant (Logistics)
Builds
Logistics and Services products, shipment tracking, and supply chain solutions
Domain
Global shipping and logistics
Deliverable
product features
Required skills
Stakeholder management, problem-solving, process understanding, digital proficiency, Microsoft Office, cost optimization
Preferred skills
Knowledge of shipping, supply chain, or logistics industry
Responsibilities
Be the primary point of contact for customers; ensure smooth execution of the end-to-end shipment lifecycle; understand external factors impacting customer supply chain; align with customer expectations and respond with suggested solutions; cross-sell and upsell Logistics and Services products; manage vendors and plan shipment order consolidation; proactively track shipments and notify customers of deviations.
Seniority
Entry-level to Junior (Fresh graduates welcome)
