Lead Logistics Customer Experience & Operations Specialist
Core
Execute day-to-day air reverse logistics tasks in a 4PL environment, ensuring accurate and timely operational delivery across shipment tracking, reporting, and exception handling.
Role type
Senior IC logistics operations specialist (reverse logistics)
Builds
End-to-end SCM operational activities, visibility reports, and KPI dashboards for supply chain and customer teams
Domain
Logistics / Supply Chain / Reverse Logistics
Required skills
Air freight coordination, RMA processing, SAP transactions, Excel (Macros), stakeholder communication, KPI tracking, process documentation
Preferred skills
Power BI, Power Automate, AI tools, reporting automation
Responsibilities
Manage end-to-end SCM operational activities including shipment tracking and exception handling; Coordinate with 3PL/4PL vendors and customers; Monitor container visibility and demurrage/detention; Prepare operational and KPI reports; Handle customer and stakeholder queries via email; Track operational KPIs and support Root Cause Analysis (RCA) for deviations; Maintain SOPs and process documentation.
Seniority
Mid-Senior, hands-on IC