Lead Logistics Customer Experience & Operations Specialist
Core
Execute day-to-day air reverse logistics operations in a 4PL environment, ensuring accurate and timely shipment tracking, reporting, and exception handling.
Role type
Senior IC logistics operations specialist (reverse logistics)
Builds
Operational visibility and reporting for supply chain and customer teams
Domain
Logistics / Supply Chain / Reverse Logistics
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Air freight coordination, RMA processing, SAP transactions, Excel (Macros), stakeholder email communication, KPI tracking, process documentation
Preferred skills
Power BI, Power Automate, AI tools, reporting automation
Technologies
SAP, Excel, Power BI, Power Automate, UPS, FedEx, DHL
Responsibilities
Execute end-to-end SCM operational activities including shipment tracking, milestone updates, and exception handling; Support 3PL and 4PL workflows including vendor coordination and visibility reporting; Handle customer, vendor, and internal stakeholder queries via professional email; Track operational KPIs such as timeliness, accuracy, and SLA adherence; Prepare Root Cause Analysis (RCA) for process deviations and missed SLAs; Maintain SOPs, trackers, and process documentation; Participate in training and cross-skilling activities.
Seniority
Mid-Senior, hands-on IC
