Customer Success Partner - Retail & Lifestyle
Core
Partner with Sales and Account Owners to manage, grow, and renew strategic Retail & Lifestyle customer accounts in Ocean and Logistics & Services portfolios.
Role type
Senior Account Management & Customer Success Partner
Builds
Customer contracts, revenue retention, and conversion of logistics opportunities into realized business
Domain
Global logistics, freight forwarding, and supply chain
Required skills
Account management, contract renewal, stakeholder engagement, opportunity management, solutioning, operational escalations, performance reviews, cross-functional collaboration
Preferred skills
Understanding of transportation products, analytical problem-solving, process orientation
Technologies
Ocean freight, L&S products, Air, LCL, CHB, Managed Ground Freight (MGF)
Responsibilities
Manage and grow strategic Retail & Lifestyle customer accounts; Coordinate renewal activities across assigned Ocean and L&S products; Support new RFQs and opportunities from new logos; Lead regular customer reviews to evaluate performance and drive conversion of contracted wins
Seniority
Mid-Senior, hands-on IC