Premier Support Manager

London (UK)💼 Full-time🗓 2026-09-24 → 2026-09-26

Core

Lead a team of Technical Account Managers to deliver high-touch support for Zoom's strategic enterprise customers, driving retention and expansion.

Role type

Senior People Manager (Technical Account Management)

Builds

Premier Support portfolio for enterprise collaboration platforms

Domain

SaaS / Unified Communications

Deliverable

client delivery

Required skills

Team leadership and coaching, SaaS industry experience, Unified Communications expertise, Executive stakeholder management, Data-driven decision making, Strategic planning, Talent acquisition and development

Preferred skills

AI tools implementation, IP telephony/SIP/API knowledge

Technologies

Zoom Workplace, Cisco, Microsoft, IP telephony, SIP, API/SDK

Responsibilities

Lead, coach, and develop a team of Technical Account Managers; Define and drive team KPIs and strategic initiatives; Serve as an executive escalation point for complex customer situations; Partner with cross-functional leaders to strengthen customer relationships; Analyze team performance data to identify risks and opportunities; Recruit and onboard talent within the TAM team.

Seniority

Senior, hands-on IC with people management focus

Sourced via workday · Listed on CareerPlan, which tracks 70,000+ jobs from 20+ sources.

About Zoom

Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.