Technical Account Manager Lead APAC
Core
Lead the APAC Technical Account Management team to transition from reactive support to proactive, self-sufficient client engagement for a loyalty and promotions platform.
Role type
Senior Technical Account Manager Lead (Team Leadership)
Builds
Scalable processes, team workflows, and proactive client engagement strategies for enterprise loyalty platforms.
Domain
SaaS / Customer Loyalty & Promotions / API Integrations
Deliverable
client delivery
Required skills
Team leadership (10+ people), Technical Account Management, API-first platforms, REST/SOAP/OAuth, Middleware platforms (Workato/Mulesoft/Zapier), Process optimization, Client relationship management
Preferred skills
Experience in fast-paced/smaller company environments, Ambiguity navigation, Recruitment and onboarding
Technologies
REST, SOAP, OAuth, JSON/XML, Postman, Swagger (OpenAPI), Workato, Mulesoft, Zapier
Responsibilities
Oversee day-to-day operations of the APAC TAM team, Transition team toward proactive model, Provide hands-on mentorship, Establish scalable tools and workflows, Serve as technical escalation point, Contribute to strategic client engagement programs
Seniority
Senior, hands-on IC with leadership responsibilities