Technical Account Engineer
Core
Primary technical point of contact for Zoom's strategic enterprise customers, owning integration challenges and troubleshooting across Video, Native, Mobile, and CoBrowse SDKs.
Role type
Senior Technical Account Engineer (API/SDK)
Builds
Zoom's Video, Native, Mobile, and CoBrowse SDKs for enterprise customers
Domain
Video conferencing, real-time communication, enterprise software
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
JavaScript, TypeScript, Python, RESTful APIs, OAuth 2.0, WebRTC, SIP, SRTP, network trace analysis, bug reproduction, technical documentation
Preferred skills
iOS (Swift/Objective-C), Android (Kotlin/Java), CoBrowse technologies, RTMS, media pipelines, CI/CD frameworks
Technologies
Zoom Video SDK, Meeting SDK, Native SDK, Mobile SDK, CoBrowse SDK, WebRTC, SIP, SRTP, REST, WebSocket, OAuth 2.0, Swift, Objective-C, Kotlin, Java
Responsibilities
Own end-to-end technical support for enterprise customers integrating Zoom SDKs; Debug across the full stack including client-side JS/TS, native iOS/Android, and Python backend services; Reproduce, isolate, and document customer-reported bugs using session logs and diagnostics; Lead technical troubleshooting calls with customer engineering teams; Translate customer pain into engineering action by filing detailed bug reports and advocating for feature requests; Develop and deliver customer-facing technical documentation, architecture diagrams, and migration guides
Seniority
Senior, hands-on IC
