Senior Customer Experience Consultant
Core
First point of contact for customers managing complex cases, global accounts, and supply chain challenges to ensure professional, efficient, and value-added interactions.
Role type
Senior Customer Experience Consultant (Logistics)
Builds
Service delivery improvements and supply chain solutions for global trade clients
Domain
Global logistics and supply chain
Deliverable
client delivery
Required skills
Complex case management, stakeholder liaison, supply chain problem-solving, KPI reporting, process improvement
Preferred skills
Logistics experience, Microsoft Office proficiency
Responsibilities
Deliver exceptional customer service and manage escalations, Liaise with global stakeholders and third-party suppliers, Identify challenges in client supply chains and propose solutions, Monitor performance and produce KPI reports, Participate in supply chain projects and continuous improvement initiatives