Customer Experience Consultant
Core
Deliver high-level customer service and supply chain support for clients in the global shipping and logistics industry.
Role type
Customer Experience Consultant (Logistics)
Builds
Customer service interactions and supply chain optimization processes for Maersk clients
Domain
Global Shipping and Logistics
Deliverable
client delivery
Required skills
Customer service excellence, supply chain management, problem-solving, analytical skills, Microsoft Office (Word, Excel, Outlook), attention to detail
Preferred skills
Logistics experience
Responsibilities
Deliver 1st class customer service, liaise with third-party suppliers and global offices, innovate service processes, process documents accurately, produce client KPI reports, monitor supplier performance, support clients in problem-solving, identify supply chain challenges, attend client meetings, participate in Supply Chain Management projects
Seniority
Individual Contributor