Retail, Industrial & Mining CX Head France Iberia
Core
Lead customer experience strategy and operations for Key, Enterprise, and Strategic Clients in the Retail, Industrial, and Mining sectors across France and Iberia, driving retention, satisfaction, and growth.
Role type
Senior Customer Experience Head (Regional)
Builds
Customer experience programs, growth plans, and supply chain partnerships for global accounts.
Domain
Logistics / Supply Chain / Maritime
Deliverable
client delivery
Required skills
Strategic account management, customer experience strategy, team leadership and coaching, supply chain strategy, cross-functional collaboration, up-selling and cross-selling, business continuity planning, stakeholder management.
Preferred skills
Knowledge of 'By Maersk' models, experience in Retail/Industrial/Mining sectors, ability to balance customer goals with business priorities.
Technologies
None explicitly stated.
Responsibilities
Lead vertical portfolios of global Key, Enterprise, and Strategic Clients; drive CX strategy and outcomes including proactive support and issue resolution; structure and develop the local CX organization; deliver on growth and profitability plans through up- and cross-selling; establish senior business relationships with customers and supply chain partners.
Seniority
Senior, hands-on IC with leadership responsibilities.