ICX Customer Experience Manager – Automotive & Industrial
Core
Lead client-facing teams for Automotive & Industrial customers to protect revenue, drive retention, and deliver integrated supply chain solutions across SCM, Ocean, and LCL services.
Role type
Senior IC Customer Experience Manager (Logistics)
Builds
Integrated customer solutions and seamless service outcomes for global logistics clients
Domain
Global Logistics / Supply Chain Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Team leadership and talent development, Revenue protection and risk management, Customer retention and growth strategies, Business case development and data analysis, Stakeholder influence in matrix organizations, Operational performance management
Preferred skills
Freight forwarding operations knowledge, Air/FCL/LCL/intermodal transportation expertise, AI and technology adoption for efficiency
Technologies
AI tools for customer service optimization
Responsibilities
Lead and coach client-facing teams to ensure performance and customer focus, Proactively identify risks to protect revenue and defend customer relationships, Identify cross-sell/upsell opportunities to grow the business, Partner with Commercial, Operations, and GSC to deliver integrated solutions, Champion AI adoption to reduce cost-to-serve, Translate operational KPIs into clear business value narratives
Seniority
Senior, hands-on IC with team leadership
