Senior Manager - Account Management
Core
Managing, retaining, and growing strategic customer accounts by delivering end-to-end logistics solutions and building strong customer relationships.
Role type
Senior Manager, Key Account Management
Builds
End-to-end logistics solutions for strategic customers
Domain
Logistics and Supply Chain Management
Deliverable
client delivery
Required skills
Logistics operations knowledge, commercial acumen, negotiation, stakeholder management, problem-solving, account planning, forecasting, business growth strategy
Preferred skills
None stated
Technologies
None stated
Responsibilities
Manage and develop assigned key accounts; Understand customers' supply chain needs and identify growth opportunities; Lead Quarterly Business Reviews, account reviews, contract renewals, and commercial discussions; Monitor revenue, profitability, service KPIs, SLA performance, and customer satisfaction; Collaborate with Operations, Sales, Product, Finance, and other internal functions; Manage customer escalations and drive root-cause resolution; Develop account plans, forecasts, and business growth strategies
Seniority
Senior, hands-on management